Return Policy

At Homeline Medical, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy to facilitate your return process.

Return Eligibility:

  1. You may return items within 14 days from the date of delivery for a full refund or exchange.
  2. After the 14-day period, returns will still be accepted, but a 20% restocking fee will be applied.
  3. To be eligible for a return, the item must be in its original packaging and in sellable condition.

Return Process:

  1. Contact our customer service team at 877-463-5463 to request a return authorization number (RA).
  2. Once you receive your RA, securely package the item in its original box and include all original packaging materials.
  3. Clearly mark the RA on the outside of the package.
  4. FedEx will collect the package from your location to return the shipment to our warehouse.

Refund Process:

  1. Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  2. If the item is deemed eligible for a refund, we will process your refund within 5-7 business days.
  3. Refunds will be issued to the original payment method used for the purchase.


Please note the following exclusions to our return policy:

  • Items that have been used, damaged, or are not in sellable condition.
  • Special order items or items marked as non-returnable.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue and provide a replacement or credit as necessary.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at 877-463-5463. We are here to assist you and ensure your satisfaction with every purchase.

By making a purchase from Homeline Medical, you acknowledge that you have read, understood, and agree to abide by our return policy. We appreciate your trust in us and look forward to serving you with excellence.